Technology Support Engineer

Project Role :Technology Support Engineer


Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Netapp Storage Area Network (SAN) Administration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components, ensuring operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborating with vendors and assisting service management teams with issue analysis and resolution will be part of your daily tasks.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Implement effective troubleshooting strategies.

Analyze and resolve issues promptly.

Maintain operational stability.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Netapp Storage Area Network (SAN) Administration.

Strong understanding of storage area network concepts.

Experience in resolving incidents and problems related to SAN administration.

Knowledge of creating and implementing Requests for Change (RFC).

Hands-on experience in updating knowledge base articles.

Good To Have Skills:Experience with IT service management tools.
Additional Information:

The candidate should have a minimum of 5 years of experience in Netapp Storage Area Network (SAN) Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications
15 years full time education