Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Unified Communication and Collaboration Implementation


Good to have skills :Unified Communication and Collaboration Operations
Minimum

0-2 year(s) of experience is required


Educational Qualification :15 years full time education
Key Responsibilities

Maintenance & administration of Voice PBX systems & services

Responsible for handling day-to-day Voice operations, requirements & issues
Technical Experience-Basic understanding of voice telephony (TDM / IP) along with knowledge of voice networking, Signaling standards & telecommunication protocols (H.323, SIP,SCCP, MGCP etc).-Hands-on experience on industry standard enterprise PBX's like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system.-Basic knowledge in ACD calls routing configurations.-Basic troubleshooting of Cisco VoIP gateways and adjuncts.-Knowledge of Voicemail Cisco Unity, IVR, Reporting etc.-Basic troubleshooting knowledge with respect to the operational issues in PBX.-Basic knowledge of Call accounting software
Professional Attributes-Customer focused & positive attitude towards work-Good interpersonal and communication skills (verbal and written)-Ability to work with diverse teams & a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and Excel
Educational QualificationBachelor's degree in engineering


Qualifications
15 years full time education