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Accenture

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3.9

based on 52.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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30441 Accenture Jobs

Operations Engineer

Accenture Solutions Pvt Ltd

 · 

3.9

 based on 52.4k Reviews

5-10 years

Bangalore / Bengaluru

Operations Engineer

Accenture

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Pharmacovigilance Oracle Telecom Project Management SIP

+ 6 more

Job Description




Project Role :Operations Engineer


Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Cloud Contact Center Implementation, Oracle


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education
Key Responsibilities
  • Administration and Maintenance of Oracle Infra solution (SBC, ECB, EOM & SDM)
  • Work directly with Security and Telecommunications and Data Services Divisions to deploy Oracle Session Border Controller (SBC) solutions.
  • Implementation and integration of Oracle SBC, ECB, and HMR solutions in complex network environments. Configure network interfaces, SIP trunks, call routing, session policies, and HMR rules to establish seamless communication and manipulate SIP message headers.
  • Managing Oracle Infra (SBC, ECB, EOM & SDM) including operational troubleshooting.
  • Provide L3 / L4 support for operational activities.
  • Configure and maintain Oracle SBC platforms, including network interfaces, protocols, and security settings.
  • Monitor the performance and capacity of SBC/ECB systems, identifying and resolving issues proactively.
  • Conduct testing and validation of SBC configurations to ensure compliance with established standards.
  • Must have hands-on experience in configuration Management on Acme packet/Oracle SBC:( 4600, 3900, 1100)
  • Excellent knowledge of SIP call flows (Voice Call, Media Server, etc.)
  • Security (TLS, SRTP, or IPSEC)
  • Provide advanced technical support and troubleshooting expertise for Oracle SBC, ECB, and HMR (Header Manipulation Rules) and solutions. Investigate and resolve complex technical issues escalated from Level 1 and Level 2 support teams, ensuring timely resolution and customer satisfaction.
  • Candidate should have experience in one or more telecommunication protocols (SIP, H323, MGCP, RTP/RTCP, TCP, UDP) Communications
  • Experience with advanced call routing, interworking, transcoding, and media negotiation in complex multi-vendor communication environments, including HMR failover and media redundancy configurations.
  • Strong experience in tracing (Wireshark) and testing tools
  • Demonstrated experience and knowledge of telecom domain, protocols, and signaling architecture.
  • Must be familiar with LAN/WAN data networking architectures and routing protocols
  • Develop and maintain documentation, including configuration guides, technical specifications, and operational procedures.
  • Vendor management for resolving major production issues.
  • Handling day to day Incidents and Service requests.
  • Sending daily and weekly status reports to Client and Project Manager.
  • Understand requirements from client and create design documents.
  • Prepare technical solutions and effort estimation for the projects.
  • Planning, coordinating, tracking, and executing Migrations.
  • Identify process improvement areas and define new processes.
  • Identify automation areas and implement the automations to optimize the team efforts.
  • Mentoring team members to achieve target timelines and deliverables.
  • Handling escalations related to project deliverables.
  • Coordinating with vendors on process improvement areas and ensure to have those in place.
  • Motivating team members to upskill / cross skill.
    Technical Experience:
  • Sound technical knowledge and hands-on experience on Oracle Infra SBC (4600, 3900 & 1100), ECB, EOM & SDM.
  • Testing of Oracle SBC, SIP to Integrated Access Devices (IADs), and SIP to PBX technologies.
  • Implementation and maintenance of the Oracle Infra.
  • Ability to solve complex technical issues within the Voice technology environment.
  • Thorough knowledge and well versed with SIP & H.323 protocols.
  • Knowledge of Oracle EOM, SDM monitoring tool.
  • Implementation and solution design experience to create new setup and installation of Oracle SBC, ECB, and SIP interfaces.
  • Management and troubleshooting of complex environment.
  • Implement the changes/network as applicable, test the changes and handover to customer.
  • Expertise on ITIL processes and project management.Good To have:
  • Oracle Communications Session Border Controller Implementation Essentials certification
  • Knowledge on Avaya IPT environment.
  • Knowledge in the following technical areas:MS Team, Genesys PureCloud, CTI, PBX/ACD, WEB/Internet, MS Windows, Oracle server, Database knowledge, VOIP, Computer H/W & Networking, clusters, Domain / workgroup / AD
  • Automation using RPS / DevOpsProfessional Attribute
  • Expert experience with Oracle Session Border Controllers (6 years minimum)
  • Experienced with performing root cause analysis, risk identification, and risk mitigation.
  • Strong understanding of routing/switching technologies, IP addressing/subnetting, and network traffic analysis/troubleshooting, Technical Skills
  • Experience in implementing, support and managing complex Oracle environments.
  • Ability to operate independently and make decisions with little direct supervision.
  • Previous experience working with cross geography teams.
  • Should be comfortable in 24/7 shiftsEducation
  • Bachelor's degree in engineering preferred.


    Qualifications
    15 years full time education

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Operations Engineer roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    4.0
     Rating based on 1 Operations Engineer review

    Likes

    1))Team Support is good. 2)Nice working environment and always a scope to learn new things everyday. 3)Work-life balance is well.

    Dislikes

    There is no such dislikes.

    Read 1 review

    Operations Engineer salary at Accenture

    reported by 11 employees with 1-8 years exp.
    ₹5.8 L/yr - ₹15.7 L/yr
    69% more than the average Operations Engineer Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.4k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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