Network & Svcs Operation Associate

Skill required: Network Billing Operations - Problem Management


Designation: Network & Svcs Operation Associate


Qualifications:Any Graduation


Years of Experience:1 - 3 Years


What would you do?
Billing Operations comprised of Billing Relationship Management, Billing Operations, Project management, Audit & controls, Customer buiness support, Bill strategy and Specialized billing operations and Dispute Management.Good Customer Support Experience preferred with good networking knowledgeThis team is responsible for managing problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.


What are we looking for?
Strong analytical skills.

At least 3 to 5 years of experience in Billing operations

Ability to organize, evaluate, and present complex data with excellent written and oral skills

Knowledge of telecommunications services

Stakeholder management skills

Effective communication skills

Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio

Working knowledge of Excel experience

Ability to handle critical situations and manage complexity

Customer service skills

Roles and Responsibilities: Design Billing Solution/Architect the billing solutions for new Customers.

Understand the interfaces of various biller and the data flow across the Billing environment and create design standards for new product/customer

Create custom Billing Solution for Business and Critical customer according to the product/solution the sales pitched for.

Identify opportunities to improve the overall Customer Billing Experience

Understand the global billing issues facing each customer

Have a clear understanding of the complexity and details of each customer's global billing model (Local, CSS, SEI, CBB, etc.)

Drive improvements in the overall time to onboard new customer/Product

Have a clear understanding of the complexity of their customers' billing model

Understand the global billing issues facing their customers

Provide guidance regarding billing to Sales and Service Managers

Act as customer's advocate when dealing with billing setup

Identify opportunities to improve the overall Customer Billing Experience


Qualifications
Any Graduation