Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing support to clients, troubleshooting technical issues, and ensuring smooth operation of the system or application.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide technical support to clients and resolve their issues in a timely manner.

Troubleshoot and diagnose technical problems related to the system or application.

Collaborate with cross-functional teams to identify and implement solutions.

Document and maintain records of client interactions, technical issues, and resolutions.

Conduct training sessions for clients to enhance their understanding of the system or application.

Stay updated with the latest industry trends and technologies to provide effective support.

Assist in the testing and implementation of system upgrades and enhancements.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with incident management tools.

Strong understanding of ITIL processes and best practices.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.

Ability to prioritize and manage multiple tasks.

Knowledge of operating systems and software applications.

Familiarity with remote desktop support tools.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A 15 years full-time education is required.


Qualifications
15 years full time education