Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Microsoft Endpoint Configuration Manager


Good to have skills :Workplace Technology Solutions
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You will accurately define a client issue and interpret and design a resolution based on deep product knowledge.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide timely and effective technical support to clients.

Troubleshoot and resolve issues related to Microsoft Endpoint Configuration Manager.

Collaborate with cross-functional teams to enhance system performance.

Document and maintain technical procedures and user guides.

Stay updated with the latest technology trends and best practices.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.

Good To Have Skills:Experience with Workplace Technology Solutions.

Strong understanding of system configurations and troubleshooting.

Knowledge of ITIL framework and incident management processes.

Excellent communication and interpersonal skills.

Ability to prioritize and manage multiple tasks effectively.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager.

This position is based at our Nagpur office.

A 15 years full-time education is required.


Qualifications
15 years full time education