Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Microsoft Windows Desktop Management



Good to have skills :NA
Minimum



2 year(s) of experience is required



Educational Qualification :Graduation


Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems.
Roles & Responsibilities:

Provide ongoing support to clients, acting as the interface between the client and the system or application.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Utilize exceptional communication skills to maintain world-class systems and ensure their smooth functioning.

Collaborate with cross-functional teams to provide quality support and resolve client issues in a timely manner.

Stay updated with the latest advancements in Microsoft Windows Desktop Management and related technologies to provide effective support.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft Windows Desktop Management.

Good To Have Skills:Knowledge of related technologies such as Active Directory, Group Policy, and SCCM.

Strong understanding of client-server architecture and networking concepts.

Experience in troubleshooting and resolving technical issues related to Microsoft Windows Desktop Management.

Excellent communication and interpersonal skills to effectively interact with clients and cross-functional teams.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering quality support.

This position is based at our Bengaluru office.


Summary:As an Application/Cloud Support professional with primary skill in Microsoft Windows Desktop Management,MAC, you will be responsible for providing technical support to end-users and ensuring smooth functioning of applications. Your typical day will involve troubleshooting technical issues, resolving incidents, and providing timely support to users. Good knowledge of Mac OS and support with Microsoft intune/Jamf, who can develop, maintain corporate macOS images and software packages to Mac laptop and desktop clients. The person also need to administer Microsoft Intune and create packages for applications to deploy on systems across the globe.
Roles & Responsibilities:-Provide technical support to end-users for applications and systems, resolving incidents and service requests within defined SLAs.

Troubleshoot technical issues related to Microsoft Windows Desktop Management, including installation, configuration, and maintenance.

Collaborate with cross-functional teams to identify and resolve technical issues, ensuring timely resolution of incidents.

Act as the primary point of contact for application support, leading the effort to design, build, and configure applications.

Primarily ownership of the EUC ticket queue, providing L1.5,2nd line technical support for IT incidents and problems. Working alongside vendors as appropriate to investigate solutions.

Expertise in using remote desktop tools such as TeamViewer, Remote Desktop Connection, AnyDesk, etc
Professional & Technical Skills:

Must To Have Skills:Strong knowledge of Microsoft Windows Desktop Management.

Good To Have Skills:Experience with Workplace Technology Solutions.Strong knowledge of operating systems such as Windows, macOS, and tools like Microsoft Endpoint Configuration Manager/Intune, Jamf

Experience in providing technical support to end-users for applications and systems.

Experience in troubleshooting technical issues related to Microsoft Windows Desktop Management/MAC. Understanding and managing and configuring the Intune connector and NDES servers

Configuration and Management of Various types of Profiles such Wi-Fi, SCEP Device restriction Profile in Intune for Mac devices and good knowledge using terminal commands and Bash scripts.

Strong collaboration and communication skills.

Ability to work in a fast-paced environment and manage multiple priorities.
Additional Information:

The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.

This position is based at our Bengaluru office.


Qualifications

Graduation