GN-Comms & Media -Telecom OSS Transformation Analyst

A cross Levels Comms & Media Telecom OSS Transformation Consult ing

Join our team in Strategy consulting to find endless opportunities and solve

our clients toughest"

challenges, as you collaborate with

exceptional people, the latest technology, and leading companies across industries.

Practice: Comms & Media ,

Industry Consulting, S&C Global Network (GN)

Areas of Work:Telecom Service Assurance / Service Fulfilment/ Telecom Network Operations /Network IT

Level: Analyst / Consultant

Experience :1 to 7 years

Location:Gurgaon, Mumbai, Bangalore , Pune, Hyderabad, Kolkata , Chennai

Explore an Exciting Career at Accenture

Are you an outcome-oriented problem solver? Do you enjoy working on transformation strategies for global clients? Does working in an inclusive and collaborative environment spark your interest?

Then, is the right place for you to explore limitless possibilities.

Comms & Media (C&M) is one of the Industry Practices within Accenture's Global Network ( G N Team ) in Strategy & Consulting (S&C ). It focuses in serving clients across specific Industries Communications, Media & Entertainment.

Communications Focuses primarily on industries related with telecommunications and information & communication technology (ICT). This dynamic team serves most of the world's leading wireline, wireless, cable and satellite communications and service providers.

Media & Entertainment Focuses on industries like broadcast, entertainment, print and publishing.

Globally, works to develop value growth strategies for its clients, who are top-notch organizations, and help improve their offers and go-to-market performance and maximize organizational effectiveness. We work on end-to-end projects delivering management and technology consultancy to help our clients achieve greater profitability, quality, and reliability.

From multi-year major systems integration transformation deals to shorter more agile engagements, we have a rapidly expanding portfolio of hyper-growth clients and an increasing footprint with next-gen technology and industry practices , with the following requirements :

Support or lead delivery in small to medium-size teams to deliver management consulting projects for global clients.

Support or l ead innovation transformation programs and process enablement for our clients.

Develop assets & point-of-view (POV) or white papers for use by the team and larger community.

Support or l ead proposals, business development for global clients as an expert for a specific domain area in coordin ation with other team members.

Experience to engage with stakeholders independently.

Execute a transformational change plan aligned with client's business strategy and context for change. Engage stakeholders in the change journey and build commitment for change.

Facilitate workshops, interviews, and requirements gathering sessions with stakeholders to elicit, prioritize, and validate requirements, ensuring a clear understanding of business needs and objectives .

Work closely with cross-functional teams to translate business requirements into technical specifications and create user stories for implementation by development teams.

Must-Have

Proven experience in business analysis leveraging requirement gathering techniques to conduct in-depth assessments of OSS applications /capabilities ( i.e. Inventory management, Performance Management, Service Activation, Service Assurance etc. ) , data, and processes to identify gaps and propose effective solutions utilizing industry best practices

Experience to document business processes, use cases, and functional requirements for OSS feature enhancements /modernization , ensuring alignment with business goals and objectives

Well versed with Agile methodologies with experience on C onfluence and Jira etc.

Experience of delivering consulting projects related to Digital transformation, Operating Model Design, Business Process Re- engineering, Business case creation, Identificatio n of AI/OPS/service assurance use cases , NOC/SOC processes etc.

Good understanding on Network Operation Analytics - AI based Service Assurance use cases to drive business/operations benefits.

Good understanding of OSS tools ecosystem like:ServiceNow, BMC Remedy, Nokia NetAct , HP SM , Netcool , Blue planet , Cramer, etc .

Qualifications

Good to have.

Good understanding of creating value driver trees to breakdown into value components of business objectives and value driver

Working knowledge of Automation across RPA / Artificial Intelligence/Machine Learning / GenAI , etc. is a plus.

Ability to document and visualize As-Is and To-Be processes on tools like Visio, Draw.io etc.

Your experience counts!

MBA from a Tier 1 and Tier 2 school and Engineering from Tier 1 school or rich relevant industry experience

Certifications related to TM Forum - eTOM , ITIL , CBAP or similar is mandatory

Direct onsite experience ( i.e., experience of facing client inside client offices in India or abroad) is mandatory. Please note we are looking for client facing roles

P roficiency in data analysis and visualization tools to extract insights from network data

Help identify and structure key client challenges into hypotheses and conduct analyses to address the challenges

Strong analytical, problem-solving skills and good communication skills

Should have Cross-cultural competence with an ability to thrive in a dynamic environment

Excellent presentation making and excel skills