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Accenture

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3.9

based on 54.2k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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13342 Accenture Jobs

Business Advisory Associate

Accenture Solutions Pvt Ltd

3.9

based on 54.2k Reviews

1-3 years

Gurgaon / Gurugram

Business Advisory Associate

Accenture

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Project Management Business Development Business Consulting Management Consulting

+ 5 more

Job Description

Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support

Designation: Business Advisory Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.

What are we looking for?
Any Graduation

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Prepare for Associate Advisor roles with real interview advice

What people at Accenture are saying

Associate Advisor salary at Accenture

reported by 3 employees

₹2.9 L/yr - ₹5.5 L/yr

42% less than the average Associate Advisor Salary in India

View more details

What Accenture employees are saying about work life

based on 54.2k employees

65%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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