Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management, Service Desk Voice Support


Good to have skills :NA
Minimum

0-2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. With exceptional communication skills, you will ensure the smooth operation of our world-class systems. Your deep product knowledge will enable you to accurately define client issues and design effective resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide voice support for service desk operations.

Resolve client issues by accurately interpreting and designing solutions based on product knowledge.

Maintain effective communication with clients to ensure their satisfaction.

Collaborate with the team to continuously improve system performance.

Contribute to the development of knowledge base articles.

Assist in training new team members.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Strong understanding of IT service desk operations.

Excellent problem-solving and analytical skills.

Ability to effectively communicate technical information to non-technical clients.

Experience in using service desk tools and ticketing systems.
Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A 15 years full time education is required.


Qualifications
15 years full time education