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Infra Tech Support Practitioner

5-10 years

Bangalore / Bengaluru

Infra Tech Support Practitioner

Accenture

posted 5d ago

Job Description




Project Role :
Infra Tech Support Practitioner


Project Role Description :
Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Enterprise Systems Monitoring Tools


Good to have skills :
Dynatrace Administration
Minimum

5 year(s) of experience is required


Educational Qualification :
15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas.
Roles & Responsibilities:
  • Expected to be an SME
  • Collaborate and manage the team to perform
  • Responsible for team decisions
  • Engage with multiple teams and contribute on key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Ensure smooth functioning of production and development systems
  • Perform basic and intermediate level troubleshooting
  • Implement technology at the operating system-level
    Professional & Technical Skills:
  • Must To Have Skills:Proficiency in Enterprise Systems Monitoring Tools
  • Good To Have Skills:Experience with Dynatrace Administration
  • Strong understanding of system monitoring tools
  • Knowledge of hardware and software support
  • Ability to troubleshoot technical issues effectively
    Additional Information:
  • The candidate should have a minimum of 5 years of experience in Enterprise Systems Monitoring Tools
  • This position is based at our Bengaluru office
  • A 15 years full time education is required


    Qualifications

    15 years full time education

  • Employment Type: Full Time, Permanent

    Read full job description

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    Accenture Benefits

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    Accenture Bangalore / Bengaluru Office Location

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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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