Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :Graduate or Bachelor Degree
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. You will play a crucial role in ensuring client satisfaction and maintaining the smooth functioning of our systems.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide prompt and efficient technical support to clients.

Accurately identify and diagnose client issues.

Interpret and design effective resolutions based on product knowledge.

Maintain clear and concise communication with clients.

Collaborate with cross-functional teams to resolve complex issues.

Continuously update knowledge base and documentation.

Assist in training new team members. Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Strong understanding of IT service management principles.

Excellent problem-solving and analytical skills.

Effective communication and interpersonal skills.

Ability to work in a fast-paced and dynamic environment. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A Graduate or Bachelor Degree is required.QualificationsGraduate or Bachelor Degree