Operations Engineer

Project Role :Operations Engineer

Project Role Description :Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.

Must have skills :Microsoft Active Directory, Microsoft Identity Manager (MIM), Microsoft Azure Active Directory

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Operations Engineer, you will support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. You will play a crucial role in ensuring the smooth functioning of the systems and services.- Primary Skills:Active Directory, AD, On-premises and AD integrated DNS- Additional Skills:Azure AD Connect/ Entra ID Connect- Optional Skills:Microsoft Identity Management, Microsoft Identity Manager - MIM, server Roles & Responsibilities:- Advanced technical troubleshooting skills- Analyze projects and derive the necessary technical skills, timeline, efforts needed to complete the project- Identify all client stakeholders that are involved with or impacted by the project- Investigate the project to determine the steps needed to complete the project along with the necessary change controls needed- Provide a communication plan that involves all stakeholders both client and internal- Identify and propose possible resolutions to service risks and issues as they arise- Communicate support status to client and internal stakeholders on a regular basis - Assist other team members with functional/technical knowledge gained from the project- Create and update relevant KBs and documentation as required- Create and participate in the RCA process for critical and/or high impacting tickets involving the project- Knowledge of standard ITIL processes such as life cycle management and ITSM.- Active Directory On-premises- AD group policy objects, GPOs- AD replication, AD Sites and Services- Organization Unit, OU, management- Role Based Access Control, RBAC- AD integrated DNS, certificate management, CRLs- Hybrid AD environments and Entra ID- Manage DNS records and zones Professional & Technical Skills:- Must Have Skills:Proficiency in Microsoft Active Directory, Microsoft Identity Manager (MIM), Microsoft Azure Active Directory.- Strong understanding of system operations and service delivery.- Experience in managing production systems and services.- Knowledge of operational requirements and service agreements.- Familiarity with troubleshooting and resolving issues in systems and services.- Ability to collaborate and manage a team effectively.- Excellent problem-solving and decision-making skills.- Good To Have Skills:Experience with cloud platforms such as Microsoft Azure or AWS.- Knowledge of scripting languages such as PowerShell or Python.- Understanding of ITIL processes and best practices.- Experience with monitoring and alerting tools.- Knowledge of security protocols and practices. Additional Information:- The candidate should have a minimum of 5 years of experience in Microsoft Active Directory.- This position is based at our Bengaluru office.- A 15 years full time education is required.

Qualifications
15 years full time education