Application Support Engineer

Project Role :Application Support Engineer



Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :Configuration Database & CI Management


Good to have skills :ServiceNow Configuration Management Database (CMDB)
Minimum

5 year(s) of experience is required


Educational Qualification :Graduate with 15 years of education

Role:Application Support Engineer

Project Role Description:Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have Skills:Configuration Database & CI Management Good to Have Skills:ServiceNow Configuration Management Database (CMDB) Job Requirements:'', Key Responsibilities:1Manage data with tables in the CMDB and Assets and its Data Sources2Plans and manages a population of the Configuration Management System, including discovery and other data import methods3Configure efficient Identification and Reconciliation4Monitor CMDB health and resolve conflicts between authoritative data sources5Define and maintain standard CIs, CI relationships, and CMDB Classification with relevance to the business needs6Configure, develop, enhance, and implement application mapping
Technical Experience:1Strong knowledge on ITAM tools like ServiceNow, BMC, Flexera2Good to have - MID Server configurations for Integrations data pull3Good to have - Customizes ServiceNow configuration, including custom scripts
Professional Attributes:1Minimum 4-5 years of experience ServiceNow2Minimum 5 years of experience in IT asset / CMDB management3Experience in IT Asset Management process and operational delivery environment4Excellent communication and presentation skills5Excellent communication interpersonal skills.
Educational Qualification:Graduate with 15 years of education Additional Info:Flexible Working hours

 
Qualifications 

Graduate with 15 years of education