Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :IBM z/OS

Good to have skills :NA
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and designing solutions, and ensuring smooth system operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Manage and resolve client issues promptly and effectively.- Interpret client requirements and design appropriate solutions.- Ensure smooth system operations and minimize downtime.- Collaborate with clients to understand their needs and provide exceptional support. Professional & Technical Skills:- Must To Have Skills:Proficiency in IBM z/OS.- Strong understanding of system and application support.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL processes and best practices.- Experience in incident management and problem resolution. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM z/OS.- This position is based at our Bengaluru office.- A 15 years full-time education is required.

Qualifications
15 years full time education