Technology Support Engineer

Project Role :Technology Support Engineer

Project Role Description :Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.

Must have skills :Software Defined Network and Operations

Good to have skills :No Function Specialty
Minimum

5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As a Technology Support Engineer, you will be responsible for resolving incidents and problems across multiple business system components to ensure operational stability. You will create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Additionally, you will collaborate with vendors and assist service management teams with issue analysis and resolution. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with vendors to analyze and resolve issues.- Assist service management teams with issue analysis and resolution.- Create and implement Requests for Change (RFC).- Update knowledge base articles to support effective troubleshooting. Professional & Technical Skills:- Must To Have Skills:Proficiency in Software Defined Network and Operations.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 5 years of experience in Software Defined Network and Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required.

Qualifications
15 years full time education