Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 1 year(s) of experience is required

Educational Qualification :a:Bachelors degree
Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :Service Desk Management, SSI:Service Desk Voice Support NON SSI:Good to Have Skills :SSI: NON SSI:Job Requirements :Key Responsibilities :a:L1 Service Desk Call taking profileb:Respond to the issues reported by customer predominantly through voice and emails, chat, etcc:Identify, investigate, and diagnose the issued:Provide resolution to customer based on inscope processese:Follows the incident life cycle as defined by process

log the incident

categorize and document

resolve or assign the incident to relevant assignment groupf:Achieve client and Accenture defined targetsTechnical Experience :a:Incident management and usage of ticketing toolsb:Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skillsc:One to three years of experienced:Minimum one year of experience in Service Desk domain supporting global customersProfessional Attributes :a:Excellent verbal and written communication skills with email etiquette and customer service skillsb:24x7 Support, mostly night shifts and rotation are ONLY as per project requirementc:5 days working per week with two weekly offs based on rosterEducational Qualification:a:Bachelors degreeAdditional Info :Flexibility to work on weekends and Indian holidaysQualificationsa: Bachelors degree