GN - SONG - Service - Salesforce Platforms - Associate Director

The Global Network SONG Practice | Platforms - Salesforce

Join our team of GN SONG consultants who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

Practice:GN SONG Platforms - Salesforce (Service) I

Areas of Work:Salesforce Business Analyst/Functional Consultant - SFDC | Level:Associate Director | Location:Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad, Kolkata | Years of Exp:16 to 20 Years

Explore an Exciting Career at Accenture
Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?
Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting's Global Network SONG practice.
The SONG practice is aligned to the Global Network Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Marketing, Sales, and Services These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of these, you will drive the following

Spearhead the design and enhancement of customer service experiences on Salesforce, ensuring they align with client objectives.

Serve as a trusted advisor to clients, providing expert guidance on Salesforce strategy, architecture, and implementation.

Lead the creation of compelling business cases and value propositions for Salesforce solutions, aligning with client goals and driving ROI.

Lead pre-sales activities including client presentations, solution demonstrations, and responding to RFPs, to secure new business opportunities.

Leverage deep industry knowledge to provide tailored Salesforce solutions that address specific challenges and opportunities within the clients sector.

Lead the analysis and design/redesign of Customer Service processes to address bottlenecks and pain points effectively.

Serve as the governance point of contact in the project, overseeing and managing stakeholder expectations, addressing and resolving issues and risks, and ensuring project success through effective governance and oversight

Lead initiatives by developing points of view, creating reusable assets in the customer service space, analyzing industry research and market trends, and introducing innovative solutions.

Mentor and guide the team, ensuring high-quality deliverables and successful project outcomes.

Bring your best skills forward to excel at the role:

Proven track record in consulting roles, with strong skills in client management, strategic planning and solution delivery.

Extensive experience in one or more industries, with the ability to translate industry needs into Salesforce solutions.

Proven ability to develop strong business cases and value propositions for Salesforce solutions

Strong background in pre-sales, including the ability to craft and present compelling value propositions.

Demonstrate expertise in managing stakeholder expectations and actively resolving issues and risks, serving as the governance point of contact to ensure project success.

Ability to work in high-paced and complex projects and understand industry-specific customer service processes, operations and functional needs

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Qualifications

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Your experience counts!

Minimum 5 years of experience working on Salesforce CRM platform (Nice to have exposure to SAP CRM/ Microsoft Dynamics 365)

Exceptional communication, problem-solving, and leadership abilities required

Must have worked on Proposals and contributed to business development work

Certification in one or more of the Salesforce solution areas:Service Cloud, Sales Cloud, Marketing Cloud, Field Service Lightning, CRM Analytics, etc.

At least delivered 1-2 CRM transformation program and MBA is preferred

What’s in it for you?

An opportunity to work on

transformative projects with key G2000 clients

Potential to

Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.

Ability to embed

responsible business into everything—from how you service your clients to how you operate as a responsible professional.

Personalized training modules to develop your

strategy & consulting acumen to grow your skills, industry knowledge and capabilities

Opportunity to thrive in a

culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world.For more information visit https://www.accenture.com/us-en/Careers/capability-network
Accenture Global Network Song | Accenture in One Word
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team