Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Network Infrastructures


Good to have skills :Wireless Technologies Implementation
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level. Your role will involve L1 and L2 troubleshooting and providing hardware/software support.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Provide ongoing technical support and maintenance for production and development systems and software products.

Configure services running on various platforms.

Implement technology at the operating system-level.

Troubleshoot and resolve L1 and L2 issues.

Provide hardware/software support.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures.

Good To Have Skills:Experience with Wireless Technologies Implementation.

Strong understanding of network infrastructures.

Experience in troubleshooting and resolving network issues.

Knowledge of network protocols and technologies.

Familiarity with network security principles.

Ability to configure and maintain network devices.

Experience with network monitoring and performance optimization.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Infrastructures.

This position is based at our Coimbatore office.

A 15 years full time education is required.


Qualifications
15 years full time education