Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.

Must have skills :Network Infrastructures

Good to have skills :Wireless Technologies Operations
Minimum

7.5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products. You will be responsible for configuring services running on various platforms and implementing technology at the operating system-level across all server and network areas. Your role will involve L1 and L2 troubleshooting and providing hardware/software support. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure smooth functioning of production and development systems.- Perform regular maintenance and updates on software products.- Configure services on various platforms.- Implement technology at the operating system-level for server and network areas. Professional & Technical Skills:- Must To Have Skills:Proficiency in Network Infrastructures.- Good To Have Skills:Experience with Wireless Technologies Operations.- Strong understanding of network infrastructures and protocols.- Experience in troubleshooting and resolving network issues.- Knowledge of network security and firewall configurations.- Familiarity with network monitoring tools and software.- Ability to analyze network performance and optimize for efficiency. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Network Infrastructures.- This position is based at our Pune office.- A 15 years full time education is required.

Qualifications
15 years full time education