Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :MySQL Database Administration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve collaborating with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Manage and resolve client issues promptly and effectively.

Interpret client requirements and design appropriate solutions.

Ensure smooth operations of systems and applications.

Collaborate with clients to understand their needs and provide support.

Identify and implement process improvements to enhance efficiency.

Stay updated with product knowledge and industry trends.

Train and mentor junior team members to enhance their skills.
Professional & Technical Skills:

Must To Have Skills:Proficiency in MySQL Database Administration.

Good To Have Skills:Experience with database performance tuning.

Strong understanding of database concepts and architecture.

Experience in database installation, configuration, and maintenance.

Knowledge of backup and recovery strategies for databases.

Familiarity with database security and access control.

Ability to troubleshoot and resolve database issues.

Experience in database migration and upgrade processes.
Additional Information:

The candidate should have a minimum of 5 years of experience in MySQL Database Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

Qualifications
15 years full time education