Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :EPIC Systems


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of application performance and stability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Provide support to end-users and address their queries and concerns.

Monitor application performance and stability, and take proactive measures to improve them.

Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Participate in the testing and deployment of application updates and enhancements.

Stay updated with the latest industry trends and technologies to enhance application support services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in EPIC Systems.

Strong understanding of software applications and their components.

Experience in troubleshooting and resolving technical issues.

Knowledge of SQL and database management.

Familiarity with ITIL processes and incident management.

Good To Have Skills:Experience with healthcare IT systems.

Experience with ticketing systems and service desk tools.

Knowledge of scripting languages such as PowerShell or Python.
Additional Information:

The candidate should have a minimum of 3 years of experience in EPIC Systems.

This position is based at our Pune office.

A 15 years full-time education is required.

Qualifications
15 years full time education