Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Infrastructures


Good to have skills :Enterprise Network Operations
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided role description and add more description. Show creativity.
Roles & Responsibilities:

Expected to be an SME.

Collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Ensure client satisfaction by resolving issues promptly.

Implement best practices for system and application maintenance.

Conduct regular system audits to ensure optimal performance.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Infrastructures.

Good To Have Skills:Experience with Enterprise Network Operations.

Strong understanding of network infrastructures and protocols.

Knowledge of network security principles and practices.

Experience in troubleshooting network issues.

Ability to analyze network performance and recommend improvements.
Additional Information:

The candidate should have a minimum of 5 years of experience in Network Infrastructures.

This position is based at our Pune office.

A 15 years full-time education is required.


Qualifications
15 years full time education