Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Commvault Backup Administration


Good to have skills :NA
Minimum

5 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon this role by providing technical support and troubleshooting for clients, ensuring seamless system functionality.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure effective communication with clients to understand and resolve technical issues

Implement best practices for system maintenance and optimization

Conduct regular system audits to ensure data integrity and security
Professional & Technical Skills:

Must To Have Skills:Proficiency in Commvault Backup Administration

Strong understanding of backup and recovery processes

Experience in configuring and maintaining backup solutions

Knowledge of disaster recovery strategies

Hands-on experience in troubleshooting backup issues
Additional Information:

The candidate should have a minimum of 5 years of experience in Commvault Backup Administration

This position is based at our Gurugram office

A 15 years full-time education is required


Qualifications
15 years full time education