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Accenture

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3.9

based on 53.8k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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27590 Accenture Jobs

Application Support Engineer

Accenture Solutions Pvt Ltd

3.9

based on 53.8k Reviews

3-5 years

Bangalore / Bengaluru

1 vacancy

Application Support Engineer

Accenture

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

SQL Oracle Linux Administration Servicenow Incident Management PLSQL

+ 10 more

Job Description

Project Role :Application Support Engineer

Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :ServiceNow

Good to have skills :Linux, UNIX Shell Scripting
Minimum 3 year(s) of experience is required

Educational Qualification :Btech orr equivalent
Summary:As an Application Support Engineer for our Software Development team, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with ServiceNow, Linux, and UNIX Shell Scripting to provide a dynamic service and ensure smooth operations.
Roles & Responsibilities:

Provide technical support for critical business systems, identifying and resolving issues in a timely manner.

Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.

Develop and maintain technical documentation, including standard operating procedures and knowledge base articles.

Participate in incident management and problem management processes, ensuring timely resolution of issues and minimizing impact to business operations.

Contribute to the continuous improvement of processes and procedures, identifying opportunities for automation and efficiency gains. Professional & Technical Skills:

Must To Have Skills:Strong experience with ServiceNow.

Good To Have Skills:Experience with Linux and UNIX Shell Scripting.

Solid understanding of incident management and problem management processes.

Experience with technical documentation, including standard operating procedures and knowledge base articles.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.

Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information:

The candidate should have a minimum of 3 years of experience in ServiceNow.

The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions.

This position is based at our Bengaluru office.QualificationBtech orr equivalent

Employment Type: Full Time, Permanent

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What people at Accenture are saying

3.9

Rating based on 39 Application Support Engineer reviews

Anonymous · IT & Information Security in Indore

Likes

Hybrid culture Good team Can get leaves when needed Salary on time. Internet reimbursement. Cab facility

Job security - Good

+1 more

Dislikes

Low pay below industry average. Single digit or no hikes Very slow promotion if not in development Get stuck in highly Specialised tech stack, very difficult and time consuming to try new things

Salary - Bad

+2 more

Read 39 Application Support Engineer reviews