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Application Tech Support Practitioner

7-12 years

Bangalore / Bengaluru

1 vacancy

Application Tech Support Practitioner

Accenture

posted 17d ago

Job Role Insights

Flexible timing

Job Description


Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :Bachelor degree or graduation
Summary:As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and managing service desk operations. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and ensuring world-class system performance.
Roles & Responsibilities:
  • Provide service desk voice support, interfacing with clients to accurately define and resolve issues.
  • Manage service desk operations, ensuring world-class system performance.
  • Utilize deep product knowledge to interpret and design resolutions for client issues.
  • Collaborate with cross-functional teams to ensure quality and exceptional communication.
  • Stay updated with the latest advancements in service desk management and cloud technology.
    Professional & Technical Skills:
  • Must To Have Skills:Service Desk Voice Support, Service Desk Management
  • Strong understanding of cloud technology and its applications.
  • Experience with incident management and problem management processes.
  • Excellent communication and interpersonal skills.
  • Ability to work collaboratively in a cross-functional team environment.
    Additional Information:
  • The candidate should have a minimum of 7.5 years of experience in Service Desk Management.
  • The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.
  • This position is based at our Bengaluru office.

     
    Qualifications
     
    Bachelor degree or graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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