Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Network Security Implementation

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.

Responsible for team decisions.

Engage with multiple teams and contribute on key decisions.

Provide solutions to problems for their immediate team and across multiple teams.

Collaborate with clients to understand their issues and provide effective resolutions.

Interpret client issues and design appropriate solutions based on deep product knowledge.

Ensure smooth system operations by monitoring and resolving any technical issues.

Maintain strong communication with clients to keep them informed about the progress of issue resolution. Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Implementation.

Strong understanding of network security protocols and technologies.

Experience in implementing and managing network security solutions.

Knowledge of firewall configurations and intrusion detection systems.

Familiarity with VPN technologies and secure remote access.

Good To Have Skills:Experience with network monitoring tools.

Knowledge of network troubleshooting and performance optimization.

Understanding of network infrastructure and architecture. Additional Information:

The candidate should have a minimum of 5 years of experience in Network Security Implementation.

This position is based at our Pune office.

A 15 years full-time education is required.Qualifications15 years full time education