Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :System Monitoring Tools & Techniques
Good to have skills :Microsoft System Center Operations Manager (SCOM)
Minimum 3 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting system or application issues, and ensuring smooth operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their system or application issues.

Troubleshoot system or application issues and provide timely resolutions.

Ensure smooth operations of the system or application.

Collaborate with the team to identify and implement improvements.

Stay updated with the latest industry trends and technologies.

Continuously enhance product knowledge and expertise.
Professional & Technical Skills:

Must To Have Skills:Proficiency in System Monitoring Tools & Techniques.

Good To Have Skills:Experience with Microsoft System Center Operations Manager (SCOM).

Strong understanding of system monitoring tools and techniques.

Experience in analyzing system performance and identifying areas for improvement.

Knowledge of incident management and problem resolution processes.

Familiarity with ITIL framework and best practices.

Excellent troubleshooting and problem-solving skills.

Effective communication and interpersonal skills.
Additional Information:

The candidate should have a minimum of 3 years of experience in System Monitoring Tools & Techniques.

This position is based at our Bengaluru office.

A 15 years full-time education is required.

 
Qualifications 
15 years full time education