Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support

Good to have skills :NA
Minimum 0-2 year(s) of experience is required

Educational Qualification :French language specialist Bachelor Degree
Summary:French Language SpecialistAs an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to build knowledge and support the team.

Participate in Problem Solving discussions.

Provide voice support to clients and resolve their technical issues.

Interact with clients to understand their requirements and provide appropriate solutions.

Troubleshoot and resolve software and application-related issues.

Document and maintain records of client interactions and solutions provided.

Collaborate with cross-functional teams to ensure timely resolution of client issues.

Stay updated with the latest technology trends and advancements in service desk management.

Assist in the development and improvement of service desk processes and procedures. Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support.

Good To Have Skills:Experience with incident management tools.

Strong understanding of IT service management principles and best practices.

Excellent problem-solving and analytical skills.

Ability to effectively communicate technical information to non-technical clients.

Knowledge of ITIL framework and its application in service desk management. Additional Information:

The candidate should have a minimum of 0-2 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A French language specialist Bachelor Degree is required.QualificationFrench language specialist Bachelor Degree