Application Support Engineer

Project Role :Application Support Engineer


Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills :ControlM Administration


Good to have skills :NA
Minimum

2 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Collaborate with cross-functional teams to troubleshoot and resolve technical issues.

Provide support to end-users and ensure the smooth functioning of applications.

Monitor system performance and identify areas for improvement.

Document and maintain technical documentation, including troubleshooting guides and knowledge base articles.

Participate in the implementation of system upgrades and enhancements.

Stay updated with the latest industry trends and technologies to enhance application support services.
Professional & Technical Skills:

Must To Have Skills:Proficiency in ControlM Administration.

Strong understanding of ITIL processes and incident management.

Experience in troubleshooting and resolving application-related issues.

Knowledge of scripting languages such as Shell or Python.

Familiarity with monitoring tools like Nagios or Zabbix.
Additional Information:

The candidate should have a minimum of 2 years of experience in ControlM Administration.

This position is based at our Bengaluru office.

A 15 years full-time education is required.
Qualifications
15 years full time education