Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Network Security Implementation


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and interpret and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring the smooth functioning of the system or application.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system or application problems and identify root causes.

Collaborate with cross-functional teams to resolve complex technical issues.

Ensure the smooth functioning of the system or application by monitoring performance and identifying areas for improvement.

Document and maintain accurate records of client interactions and issue resolutions.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Network Security Implementation.

Strong understanding of network security principles and best practices.

Experience in implementing and managing network security solutions.

Knowledge of firewall technologies and intrusion detection/prevention systems.

Familiarity with VPN technologies and secure remote access solutions.
Additional Information:

The candidate should have a minimum of 3 years of experience in Network Security Implementation.

This position is based at our Gurugram office.

A 15 years full-time education is required.

Qualifications
15 years full time education