Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner




Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.


Must have skills :Storage Area Networks (SAN) Architecture and Design



Good to have skills :NA
Minimum



5 year(s) of experience is required



Educational Qualification :15 years full time education


Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform hardware and software support

Implement technology at the operating system-level

Troubleshoot and resolve issues at L1 and L2 levels

Manage and maintain storage area networks (SAN)

Monitor and optimize network performance

Ensure data integrity and security

Coordinate with vendors for software solutions

Conduct regular system audits

Train and mentor junior team members
Professional & Technical Skills:

Must To Have Skills:Proficiency in Storage Area Networks (SAN) Architecture and Design

Experience with network and server administration

Strong understanding of operating systems and software solutions

Knowledge of hardware and software troubleshooting

Good To Have Skills:Experience with cloud technologies

Familiarity with virtualization technologies

Understanding of network security protocols

Knowledge of backup and recovery procedures
Additional Information:

The candidate should have a minimum of 5 years of experience in Storage Area Networks (SAN) Architecture and Design

This position is based at our Bengaluru office

A 15 years full time education is required


Qualifications

15 years full time education