Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner

Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Storage Area Networks (SAN) Architecture and Design
Good to have skills :NA
Minimum 7.5 year(s) of experience is required
Educational Qualification :15 years full time education
Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels.
Roles & Responsibilities:

Expected to be an SME

Collaborate and manage the team to perform

Responsible for team decisions

Engage with multiple teams and contribute on key decisions

Provide solutions to problems for their immediate team and across multiple teams

Ensure smooth functioning of production and development systems

Perform hardware and software support

Implement technology at the operating system-level

Troubleshoot issues at basic and intermediate levels
Professional & Technical Skills:

Must To Have Skills:Proficiency in Storage Area Networks (SAN) Architecture and Design

Good To Have Skills:Experience with cloud technologies

Strong understanding of network protocols and configurations

Experience with server and network hardware

Knowledge of operating systems and software solutions

Familiarity with troubleshooting tools and techniques
Additional Information:

The candidate should have a minimum of 7.5 years of experience in Storage Area Networks (SAN) Architecture and Design

This position is based at our Kolkata office

A 15 years full time education is required

 
Qualifications 
15 years full time education