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20904 Accenture Jobs
Customer Contact Comms Associate
0-1 years
₹ 1 - 6.15L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Customer Contact Comms Associate
Accenture
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Omnichannel - Service Desk Non-Voice Support
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
Language - Ability:English(International) - Expert
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in email and chat process, who is good in typing is what is preferred hereThis role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support. The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat.
What are we looking for?
Mandatory skillsCommunicationProblem solvingComprehension Time managementActive listeningAdaptabilityEmpathyProduct knowledge :Android, Google Apps (gpay), Play Store
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What people at Accenture are saying
Rating based on 598 Associate
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Accenture is the worst corporation in the world, with no raises and everything being a lie; they will promise you but will not deliver, yet we may expect at least 2 to 3%, which they will not do... In my experience, HR is the worse; they will not follow through on anything once they mention benefits, but HR also lies at Accenture. Pl..Read More
No salary and every committement is fake.. As a Accenture ian don't join this company pls wait and get any other Good job
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