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17764 Accenture Jobs
Customer Contact Comms Associate
1-3 years
₹ 3.85 - 5L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Customer Contact Comms Associate
Accenture
posted 30d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Skill required: Omnichannel - Service Desk Voice Support
Designation: Customer Contact Comms Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(International) - Expert
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
Mandatory skillsCommunicationProblem solvingComprehension Time managementActive listeningAdaptabilityEmpathyProduct knowledge :Android, Google Apps (gpay), Play Store
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What people at Accenture are saying
Rating based on 611 Associate
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Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Accenture is the worst corporation in the world, with no raises and everything being a lie; they will promise you but will not deliver, yet we may expect at least 2 to 3%, which they will not do... In my experience, HR is the worse; they will not follow through on anything once they mention benefits, but HR also lies at Accenture. Pl..Read More
No salary and every committement is fake.. As a Accenture ian don't join this company pls wait and get any other Good job
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