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Accenture
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21474 Accenture Jobs
Customer Contact Comms New Associate
0-1 years
₹ 1.8 - 3L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
Customer Contact Comms New Associate
Accenture
posted 14hr ago
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Flexible timing
Key skills for the job
Job Description
Skill required: Omnichannel - Service Desk Voice Support
Designation: Customer Contact Comms New Associate
Qualifications:Any Graduation
Years of Experience:0 to 1 years
Language - Ability:English(International) - Expert
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Looking for a candidate who is good in communication and has good knowledge on metrics of Customer SupportThe role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for?
Mandatory skillsCommunicationProblem solvingComprehension Time managementActive listeningAdaptabilityEmpathyProduct knowledge :Android, Google Apps (gpay), Play Store
Roles and Responsibilities:
Qualifications
Any Graduation
Employment Type: Full Time, Permanent
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What people at Accenture are saying
Rating based on 82 new Associate
reviews
Anonymous · Customer Success, Service & Operations
in Mumbai
Sat and sun fix off
- Job security - Good
There is no growth no increment u may have 2+ years of experience and be paid same as a fresher
- Salary - Bad
new Associate salary at Accenture
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