Service Delivery Operations Representati

Project Role :Service Delivery Operations Representati



Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost.

Must have skills :Microsoft 365, Automation Testing


Good to have skills :NA
Minimum

3 year(s) of experience is required


Educational Qualification :15 years full time education

Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. You will play a crucial role in ensuring efficient and effective service delivery. Your typical day will involve overseeing work assignments, collaborating with team members, and ensuring high-quality service delivery.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work related problems.

Manage and assign work assignments to the delivery team.

Drive people management activities, including performance evaluations and career development.

Ensure service delivery quality and cost efficiency.

Collaborate with cross-functional teams to resolve issues and improve service delivery processes.

Identify areas for improvement and implement process enhancements.

Provide guidance and support to team members to ensure successful service delivery.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Microsoft 365.

Strong understanding of service delivery operations.

Experience in managing service delivery quality and cost.

Excellent communication and interpersonal skills.

Good To Have Skills:Experience with IT service management tools.
Additional Information:

The candidate should have a minimum of 3 years of experience in Microsoft 365.

This position is based at our Indore office.

A 15 years full time education is required.

 
Qualifications 

15 years full time education