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Accenture

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3.8

based on 56.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

17570 Accenture Jobs

Service Delivery Ops Associate Manager

Accenture Solutions Pvt Ltd

3.8

based on 56.9k Reviews

10-14 years

Mumbai

1 vacancy

Service Delivery Ops Associate Manager

Accenture

posted 9d ago

Job Role Insights

Flexible timing

Key skills for the job

Biotechnology Customer Service Salesforce Oracle Servicenow SAP HCM

+ 10 more

Job Description

Skill required: Payroll - Payroll Process Design

Designation: Service Delivery Ops Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you do?
"Improve workforce performance and productivity, boKey Responsibilities:

Work with client to build process framework which will be a Tier 1.5 setup involved in supporting employee queries via call/chat and performing backend requests as well.

Drive conversations with client Contact Center stakeholders to understand payroll support scope and understand transition steps to move the same to Accenture.oAdvise & consult on future state Payroll organization design and target operating modeloProvide end to end process expertise input to the process team's (BI) during global design preparation & localization workshopsoParticipate in the global & localization sessions and provide leading practice input in administering local processesoDrive and compile leading practices, and process design considerations incoosts business agility, increases revenue and reduces costsPayroll experience into US/UK/InternationalThe Payroll Process Design team focuses on processing HR and Payroll Data in payroll applications on time and accurately in an agreed Payroll application as per agreed timelines. The team is responsible for addressing Employee and HR queries related to payroll inputs in a timely and accurate manner, work with Payroll Providers or 3rd Party Vendors to research and provide resolution. The team is also responsible for performing checks and validations on the payroll reports, variance analysis, and reasonability checks between current and previous payroll and resolving payroll problems within the confines of established policies & procedures using relevant payroll system. The team may also work on designing processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission."What are we looking for? "Core Competencies:

Excellent customer service skills

US/Canada Payroll Transformation

US/Canada Payroll Consulting

US/Canada Payroll Operations Experience

Strong knowledge of HCM / Payroll (SuccessFactors, Oracle, Workday) and Case Management (ServiceNow, Zendesk, Salesforce) tools.

Professional Qualities

Good oral and written communication skills

Ability to identify and effectively use resources

Operational Excellence skills

Willing to work in US/CAN shifts. (7pm 4:30 am IST)

Flexibility to work beyond defined shifts based on business requirement." Roles and Responsibilities: "

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts"QualificationAny Graduation

Employment Type: Full Time, Permanent

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65%

85%

67%

75%

Flexible timing

Monday to Friday

No travel

Day Shift

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