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Customer Contact Comms Associate

1-3 years

₹ 1.45 - 8L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

1 vacancy

Customer Contact Comms Associate

Accenture

posted 5d ago

Job Description


Skill required:
Voice - Service Desk Voice Support

Designation:
Customer Contact Comms Associate

Qualifications:
Any Graduation

Years of Experience:
1 to 3 years

What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers. The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents. They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.

What are we looking for?
Looking for Incident Managers
Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your expected interactions are within your own team and direct supervisor
  • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
  • The decisions that you make would impact your own work
  • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Accenture are saying

    3.8
     Rating based on 611 Associate reviews

    Likes

    Accenture is the worst corporation in the world, with no raises and everything being a lie; they will promise you but will not deliver, yet we may expect at least 2 to 3%, which they will not do... In my experience, HR is the worse; they will not follow through on anything once they mention benefits, but HR also lies at Accenture. Pl..Read More

    Dislikes

    No salary and every committement is fake.. As a Accenture ian don't join this company pls wait and get any other Good job

    • Salary - Bad
    • +6 more
    Read 611 Associate reviews

    Associate salary at Accenture

    reported by 5.8k employees
    Lock Unlock
    ₹0.8 L/yr - ₹7 L/yr
    45% less than the average Associate Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.6k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

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    Accenture Bangalore / Bengaluru Office Location

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    71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
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