Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Service Desk Management, Service Desk Voice Support
Good to have skills :NA
Minimum 2 year(s) of experience is required
Educational Qualification :Bachelors degree
Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality and use exceptional communication skills to keep our world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge.
Roles & Responsibilities:

Act as the ongoing interface between the client and the system or application

Dedicate to quality and use exceptional communication skills to keep our world-class systems running

Accurately define client issues

Interpret and design resolutions based on deep product knowledge

Provide service desk voice support

Troubleshoot and resolve technical issues reported by clients

Document and track all client interactions and resolutions

Collaborate with cross-functional teams to resolve complex technical issues
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management, Service Desk Voice Support

Strong understanding of IT service management principles and practices

Excellent problem-solving and analytical skills

Ability to effectively communicate technical information to non-technical clients

Experience in troubleshooting and resolving technical issues

Knowledge of incident management and ticketing systems
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management

This position is based at our Bengaluru office

A degree in a relevant field is required

 
Qualifications 
Bachelors degree