Upload Button Icon Add office photos

Accenture

Compare button icon Compare button icon Compare
filter salaries All Filters

13901 Accenture Jobs

Service Delivery Ops Senior Analyst

5-8 years

Hyderabad / Secunderabad

1 vacancy

Service Delivery Ops Senior Analyst

Accenture

posted 10hr ago

Job Description






Skill required:
User-Generated Content Moderation - Content Moderation



Designation:
Service Delivery Ops Senior Analyst



Qualifications:
Any Graduation



Years of Experience:
5 to 8 years


Language - Ability:English(Domestic) - Intermediate




  • What would you do?
    Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.



    What are we looking for?
    The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature


    Roles and Responsibilities:
  • Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.
  • Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.
  • SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.
  • Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.
  • Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.
  • SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.
  • Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.
  • Performance Reporting:
  • Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.
  • Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system.
  • Attendance Tracking:Accurately track team attendance for billing purposes.
  • Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.
  • Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.


    Qualifications


    Any Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    Top Accenture Service Delivery OPS Senior Analyst Interview Questions

    Q1. If insurance premium is paid for an entire year 1st January to 31st December and books get close on 31st March, what will be the accounting ... read more
    Q2. Sum of Even & Odd Digits Problem Statement Create a program that accepts an integer N and outputs two sums: the sum of all even digits and ... read more
    Q3. Case. There is a housing society “The wasteful society”, you collect all the household garbage and sell it to 5 different businesses. Determ ... read more
    View all 3.9k questions

    What people at Accenture are saying

    3.6
     Rating based on 15 Service Delivery OPS Senior Analyst reviews

    Likes

    It is the top 2 MNC

    • Salary - Excellent
    • +6 more
    Dislikes

    Hiring process

    Read 15 Service Delivery OPS Senior Analyst reviews

    Service Delivery OPS Senior Analyst salary at Accenture

    reported by 143 employees with 8-14 years exp.
    ₹6 L/yr - ₹12.4 L/yr
    7% more than the average Service Delivery OPS Senior Analyst Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 56.4k employees
    65%
    85%
    67%
    75%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.7
    Compare

    Infosys

    3.6
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.8
    Compare

    LTIMindtree

    3.8
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.0
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.5
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT DATA, Inc.

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.4
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.0
    Compare

    Microsoft Corporation

    4.0
    Compare

    Similar Jobs for you

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Navi Mumbai

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Hyderabad / Secunderabad

    5-8 Yrs

    ₹ 7-10 LPA

    Operations Analyst at Accenture Solutions Pvt Ltd

    Hyderabad / Secunderabad

    3-5 Yrs

    ₹ 5-7 LPA

    Service Delivery Operations Specialist at Accenture Solutions Pvt Ltd

    Hyderabad / Secunderabad

    7-11 Yrs

    ₹ 9-13 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Hyderabad / Secunderabad

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Mumbai

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Mumbai

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery OPS Senior Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery Ops Senior Analyst

    5-8 Yrs

    Hyderabad / Secunderabad

    10hr ago·via naukri.com

    Application Lead

    3-8 Yrs

    Hyderabad / Secunderabad

    8hr ago·via naukri.com

    Application Developer

    3-8 Yrs

    Gurgaon / Gurugram

    8hr ago·via naukri.com

    Full Stack Engineer

    5-7 Yrs

    Coimbatore

    8hr ago·via naukri.com

    Application Developer

    3-7 Yrs

    Bangalore / Bengaluru

    8hr ago·via naukri.com

    Application Developer

    7-12 Yrs

    Bangalore / Bengaluru

    8hr ago·via naukri.com

    Application Developer

    3-8 Yrs

    Bangalore / Bengaluru

    8hr ago·via naukri.com

    Application Lead

    7-11 Yrs

    Pune

    8hr ago·via naukri.com

    Application Developer

    5-10 Yrs

    Gurgaon / Gurugram

    8hr ago·via naukri.com

    Application Designer

    5-10 Yrs

    Gurgaon / Gurugram

    8hr ago·via naukri.com
    write
    Share an Interview