Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills :Service Desk Management


Good to have skills :Service Desk Voice Support
Minimum
3 year(s) of experience is required


Educational Qualification :Bachelor Degree

Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, ensuring their systems or applications are running smoothly.

Accurately define client issues and interpret and design resolutions based on deep product knowledge.

Communicate effectively with clients to understand their needs and provide timely and accurate solutions.

Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.

Continuously improve processes and procedures to enhance the overall support experience for clients.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management ; Awareness of retail / POS systems.

Good To Have Skills:Experience with Service Desk Voice Support.

Strong understanding of IT service management principles and best practices.

Excellent problem-solving and analytical skills to identify and resolve technical issues.

Ability to effectively communicate technical concepts to non-technical stakeholders.

Experience with incident management and ticketing systems.

Knowledge of ITIL framework and its application in service desk management.

Familiarity with remote support tools and techniques.
Additional Information:

The candidate should have a minimum of 3 years of experience in Service Desk Management.

This position is based at our Bengaluru office.

A Bachelor Degree is required.

 
Qualifications 
Bachelor Degree