Service Management Associate Manager

Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Service Management Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years
Language - Ability:English - Intermediate


What would you do?

The Business Reporting and Governance vertical helps to deploy and deliver robust tracking mechanism for SLA/KPI or any other operations on a day-to-day basis. The Governance team will be responsible for contractual compliance of various aspects of contract like Governance, Reporting, Incident Management, Change Management and Survey Management along with driving automation and analytics. Assessing, managing, using, improving, monitoring, maintaining, and protecting organizational information through a system of decision rights and accountabilities for information related processes, executed according to agreed-upon models which describe who can take what actions, with what information, when, under what circumstances and using what methods.
Candidate who is good in excel and MIS reports are looked at for these skills
In Reporting and Analytics, you will have to prepare management reports and analysis, both recurring and ad-hoc. This includes focusing on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?

· The Business Reporting and Governance Associate Manager needs to deploy and deliver on a portfolio of deliverables like Client & Leadership Governance, Performance Reporting, Incident Management, Survey Management and Change Management.

· This role requires excellent project management, client facing skills and experience along with strong business acumen and ability to solve business problems.

· Ability to multi-task across several projects in a dynamic environment and deliver with high diligence.

· The role is a combination of individual contributor and supervisory tasks. Experience is managing team of 15 or more people is a must.

· Client relationship management experience also required.
· Proficient in MS Office with advance knowledge in excel formulas.

· Ability to create Nice & User friendly excel / Bi dashboards.

· Ability to create meaningful presentation through PowerPoint.

· Good to have's - Knowledge in Power Automate, Power Apps, Powerbi

· Good to have's - VBA Macro's

· Good Understanding of processes like (e.g., F&A, Marketing Operations, HR, Procurement and Supply Chain)

· People / Team Management
Roles and Responsibilities: · Work with Account and Service Delivery leadership to ensure timely delivery of complete portfolio of Business Reporting and Governance Services

· Ensure services are constantly aligned to the contractual requirements.

· Consulting role to clients and senior leadership as an expert on Governance, Performance Reporting, Incident Management, Survey Management and Change Management

· Ensure all projects within span are operating within the budget.

· Drives various team initiatives and priorities like analytics, automation, visualization, and innovation.

· Guide team members within span to excel in their deliverables and drive performance.

· Understand business problems and drive solutions to resolve business/operational challenges. Develop strategies for effective data analysis and reporting.

· Select, configure, and implement analytics solutions.

· Liaise with internal process owners for Governance, Change Management, Satisfaction Surveys, Incident Management and Performance Reporting

· Build systems to transform raw data into actionable business insights, with the right visualization tools (Tableau, Power BI etc.)

· Knowledge of MS Office); familiarity with business intelligence tools

· Attention to detail and Problem-Solving Aptitude

· Review and analyze satisfaction surveys; summarize findings; work with contract service delivery team leads to determine remedial actions.

Qualifications
Any Graduation