Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner


Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills :Netapp Storage Area Network (SAN) Administration

Good to have skills :NA
Minimum 2 year(s) of experience is required

Educational Qualification :15 years full time education

IBM Scale/Storage Engineer Administration JD.
IBM Scale Storage Engineer delivers and supports Enterprise Storage solutions using IBM Flash System Storage, UCS SAN switches, and IBM Scale GPFS running on RHEL. And IBM Scale/Storage Engineer role will play a crucial part in the engineering, administration, configuration, and design of IBM Scale, IBM storage, and Red Hat Linux server solutions and will be responsible for troubleshooting complex problems within large storage and Linux server cluster environments connected to multi-petabyte file systems supporting data analytics and ETL systems.

Key Responsibilities:

Administration and Configuration:Administer, configure, and design storage solutions based on IBM Spectrum Scale (formerly GPFS).

Troubleshooting:Troubleshoot complex problems within multi-petabyte storage and backup environments connected to large data analytic/ETL environments.

Automation:Automate provisioning and configuration tasks for large-scale infrastructure using platforms and tools such as RedHat Ansible and other automation tools.

Monitoring:Monitor infrastructure health using existing solutions and able to respond promptly to hardware and software issues.

Technology Standards:Support and maintain technology standards, processes, and policies related to on-premises and cloud infrastructure within the scope of the role.

Consultancy:Contribute to large bank projects by providing consultancy on data processing infrastructure architectures.

Documentation:Produce and maintain comprehensive documentation and charts describing hardware and infrastructure setups, as well as maintaining a highly available Scale cluster environment.


Qualifications:

4 Year Bachelor's degree or equivalent work experience.

6 8 years of experience in system design/architecture that directly aligns with the specific responsibilities for this position.

Extensive knowledge and recent work experience in troubleshooting, implementing and supporting enterprise storage, SAN, storage management, and security related technologies and platforms is required

Preferred Requirements:

6+ years of experience with IBM enterprise storage and SAN, complex design, engineering, implementation, support, and troubleshooting.
?The incumbent would ideally have strong experience and working knowledge of IBM Spectrum Scale, IBM FS9200/9500's, Cisco MDS SAN switches, and Linux RHEL 8/9.
?Strong scripting skills in Bash shell, and Python.
?Proficiency in Ansible automation with Ansible Automation Platform.
?Experience designing and implementing automation workflows for infrastructure provisioning, configuration management, and application deployment using Ansible.
?Ability to develop custom Ansible playbooks, roles, and modules to automate repetitive tasks and streamline operational processes.
?Familiarity with version control systems such as Git for managing Ansible code repositories and collaborating with other team members.
?Strong problem-solving skills and the ability to troubleshoot complex automation issues.
?Commitment to staying current with emerging trends and best practices in automation, DevOps, and infrastructure management.
?LPIC/RHCSA certification is highly desirable.
?Software-specific certifications and experience related to IBM Spectrum Scale and IBM Spectrum Protect are very advantageous.