Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.


Must have skills :Enterprise Network Operations



Good to have skills :NA
Minimum


2 year(s) of experience is required



Educational Qualification :GraduateCCNA or CCNP and ITIL certification

Summary:As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve accurately defining client issues, interpreting and designing resolutions, and utilizing exceptional communication skills to maintain world-class systems.
Roles & Responsibilities:- Provide ongoing support to clients, acting as the interface between the client and the system or application.- Accurately define client issues and interpret and design resolutions based on deep product knowledge.- Utilize exceptional communication skills to keep world-class systems running smoothly.- Collaborate with cross-functional teams to ensure the timely resolution of client issues.
Professional & Technical Skills:- Must To Have Skills:Experience in Enterprise Network Operations.- Good To Have Skills:Experience in Cloud Tech Support and Application Support.- Strong understanding of system and application support, including troubleshooting and issue resolution.- Experience with ticketing systems and incident management processes.- Excellent communication skills, both written and verbal.- Ability to work collaboratively with cross-functional teams.
Additional Information:- The candidate should have a minimum of 2 years of experience in Enterprise Network Operations.- The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful solutions.- This position is based at our Bengaluru office.


Qualifications

GraduateCCNA or CCNP and ITIL certification