Measurement & Report Associate Manager

Skill required: Business Reporting & Governance - Microsoft Power BI



Designation: Measurement & Report Associate Manager



Qualifications:Any Graduation



Years of Experience:10 to 14 years



What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Candidate who is good in excel and MIS reports are looked at for these skillsThe role will require for you to work on Microsoft Power BI to help visualize data and share discoveries and collaborate in intuitive new ways.



What are we looking for?

Tableau

Ability to manage multiple stakeholders

Effective communication and organization skills with Polished, professional presence

Client and Stakeholder Management experience.

Experience in reporting of contractual metrics and operational KPIs

Demonstrate ability to achieve customer satisfaction through a managed service framework.

Facilitation skills and Virtual teaming experience

Adaptability to change.

Effective collaboration skills and experience

Adept in working across a heavily matrixed organization.

MySQL

Effective communication and organization skills with Polished, professional presence

Client and Stakeholder Management experience.

Experience in reporting of contractual metrics and operational KPIs

Demonstrate ability to achieve customer satisfaction through a managed service framework.

Facilitation skills and Virtual teaming experience

Adaptability to change.

Effective collaboration skills and experience

Adept in working across a heavily matrixed organization.


Roles and Responsibilities:

In this role you are required to do analysis and solving of moderately complex problems

Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures

The person requires understanding of the strategic direction set by senior management as it relates to team goals

Primary upward interaction is with direct supervisor or team leads

Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments

Decisions often impact the team in which they reside and occasionally impact other teams

Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture

Please note that this role may require you to work in rotational shifts


Qualifications

Any Graduation