Upload Button Icon Add office photos
filter salaries All Filters

26263 Accenture Jobs

Service Delivery Ops Specialist

7-11 years

Navi Mumbai

1 vacancy

Service Delivery Ops Specialist

Accenture

posted 1d ago

Job Role Insights

Flexible timing

Job Description


Skill required:
Order to Cash - Billing Processing

Designation:
Service Delivery Ops Specialist

Qualifications:
Any Graduation

Years of Experience:
7 to 11 years

What would you do?
The incumbent should have good knowledge of the end-to-end Accounts Receivable lifecycle and will be responsible for
  • Overlook the processes related to Billing & Credit control for specific region
  • Manage the daily operations-related communications and interactions with internal & client stakeholders by e-mails and calls.
  • He/she must have worked in a Shared service center for an international client, a BPO organization. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization.The Billing Processing team focuses on the process of creating and issuing customer invoices. This includes reviewing the list of debit notes raised and identifying any gaps in the process. The role requires a good understanding of invoicing, collections, account receivables, order management, sales order, order processing, order fulfillment, and journal entries. The role may also require following up with the sales team to provide reasons for raising debit notes and un-recognized revenue.What are we looking for?Qualifications:
  • Minimum 7-10 years of into end to end AR in Finance & Accounting function
  • BPO experience will be an added advantage but not mandatory
  • Minimum Bachelor's degree in Finance Accounting or related field
  • Good knowledge of all the subprocesses within AR. System & applications.
  • Experience working in SAP Hanna 4 & High Radius would be preferred and an added advantage.
  • Sound knowledge of MS Excel & word.
  • Having advanced Excel knowledge would be an added advantage.Communication & Interpersonal skills
  • Ability to interact with customers for daily operational activities with client SME
  • Excellent communication skills both oral and written as needed to interact with customers/internal stakeholders via calls and e-mails.
  • Closely work with team lead to drive process/organizational initiative
  • Must be able to communicate both orally and in writing with AR Billing SMEs Roles and Responsibilities:
  • Manage & streamline the billing process with appropriate controls and policies applicable
  • Review cash applications with minimal unidentified and unapplied
  • Lead Credit Collections Operations team that focuses on managing collection
  • Handle disputed cases and ensure bad debt provisioning is to the minimum
  • Guide the team that is responsible for following up on missing remittances, preparing refundpackages with accuracy and supply to clients.Record all collections activities consistently as per client process (tool), deliver process requirements to achieve key performance targets, and ensure compliance with internal controls, standards, and regulations
  • Conduct monthly meaningful conversations with team members to discuss performance, coaching and feedback, training needs, and career discussions
  • Monitor & drive team performance, including throughput and quality as per defined metrics
  • Interact with peers and/or management levels with clients or internal stakeholders
  • Provided minimal guidance when determining methods and procedures for new assignments
  • Managing medium-sized teams and/or work efforts at a client or within AccentureQualificationAny Graduation

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture roles with real interview advice

    People are getting interviews at Accenture through

    (based on 5.1k Accenture interviews)
    Job Portal
    Campus Placement
    Company Website
    Referral
    Walkin
    Recruitment Consultant
    33%
    18%
    18%
    13%
    4%
    2%
    12% candidates got the interview through other sources.
    High Confidence
    ?
    High Confidence means the data is based on a large number of responses received from the candidates.

    What people at Accenture are saying

    4.3
     Rating based on 5 Service Delivery Operations Specialist reviews

    Likes

    Accenture is a giant organisation with the numerous number of clients

    Dislikes

    Since last year no pay like and spike cut in variable payout

    Read 5 reviews

    Service Delivery Operations Specialist salary at Accenture

    reported by 97 employees with 8-17 years exp.
    ₹9.2 L/yr - ₹20 L/yr
    6% more than the average Service Delivery Operations Specialist Salary in India
    View more details

    What Accenture employees are saying about work life

    based on 52.9k employees
    66%
    85%
    68%
    76%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Accenture Benefits

    Free Transport
    Cafeteria
    Work From Home
    Gymnasium
    Health Insurance
    Soft Skill Training +6 more
    View more benefits

    Compare Accenture with

    TCS

    3.7
    Compare

    Cognizant

    3.8
    Compare

    Capgemini

    3.8
    Compare

    Infosys

    3.7
    Compare

    Wipro

    3.7
    Compare

    Genpact

    3.9
    Compare

    LTIMindtree

    3.9
    Compare

    Deloitte

    3.8
    Compare

    IBM

    4.1
    Compare

    Nagarro

    4.0
    Compare

    Tech Mahindra

    3.6
    Compare

    Amazon

    4.1
    Compare

    Google

    4.4
    Compare

    PwC

    3.4
    Compare

    NTT Data Information Processing Services

    4.0
    Compare

    Mphasis

    3.4
    Compare

    Ernst & Young

    3.5
    Compare

    HCLTech

    3.5
    Compare

    JPMorgan Chase & Co.

    4.1
    Compare

    Optum

    4.0
    Compare

    Similar Jobs for you

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Navi Mumbai

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery Operations Specialist at Accenture Solutions Pvt Ltd

    Noida

    7-11 Yrs

    ₹ 3-7 LPA

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Navi Mumbai

    5-8 Yrs

    ₹ 2-6 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Navi Mumbai

    10-14 Yrs

    ₹ 3-7 LPA

    Associate Manager at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    11-14 Yrs

    ₹ 5-9 LPA

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Noida

    5-8 Yrs

    ₹ 7-10 LPA

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Delivery Operations Associate at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    10-14 Yrs

    ₹ 3-8 LPA

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Bangalore / Bengaluru

    5-8 Yrs

    ₹ 7-10 LPA

    Senior Operations Analyst at Accenture Solutions Pvt Ltd

    Gurgaon / Gurugram

    5-8 Yrs

    ₹ 7-10 LPA

    Service Delivery Ops Specialist

    7-11 Yrs

    Navi Mumbai

    4d ago·via naukri.com

    Trust & Safety New Associate

    0-1 Yrs

    Navi Mumbai

    2d ago·via naukri.com

    Creative Svcs & Prod Analyst

    3-5 Yrs

    Mumbai

    2d ago·via naukri.com

    Record To Report Ops Specialist

    7-11 Yrs

    Noida

    2d ago·via naukri.com

    Order To Cash Operations Analyst

    3-5 Yrs

    Noida

    2d ago·via naukri.com

    Application Developer

    3-8 Yrs

    Hyderabad / Secunderabad

    2d ago·via naukri.com

    Application Developer

    3-8 Yrs

    Mumbai

    2d ago·via naukri.com

    Enterprise Technology Architect

    12-17 Yrs

    Pune, Coimbatore

    2d ago·via naukri.com

    Application Developer

    3-8 Yrs

    Mumbai

    2d ago·via naukri.com

    Application Lead

    7-12 Yrs

    Bangalore / Bengaluru

    2d ago·via naukri.com
    write
    Share an Interview