Inbound Sales Representative New Assoc

Skill required: Next Generation Customer Operations - Customer Service




Designation: Inbound Sales Representative New Assoc




Qualifications:Any Graduation




Years of Experience:0 to 1 years




What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. Looking for a candidate who is good in communication and has good knowledge on metrics of Customer Support Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.




What are we looking for?

Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems

Should have good command over Grammar and be able to probe well & comprehend

Should possess willingness to help the customers by taking ownership

Ability to present solution to the customer and add value on calls

Should be able to summarize the conversation while providing the resolution

Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports

Maintain customer records by updating account information

Ability to think out of the box

Ability to work in a dynamic and innovative environment by contributing towards ideation for the project Service:Voice - Preferably US customer service / US Telecom)

Proficient in spoken English, Comprehension skills

Ability to Multitask

Sales/Retention experience will be an added advantage



Roles and Responsibilities:

Provide resolution to the customer based on process knowledge and training provided, utilizing the company's internal CRM/mainframe systems and customer purchase orders

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems

Should have good command over Grammar and be able to probe well & comprehend

Should possess willingness to help the customers by taking ownership

Ability to present solution to the customer and add value on calls

Should be able to summarize the conversation while providing the resolution

Access the company's internal systems to obtain and extract accurate information and provide customer service management with the data for inclusion in various scheduled and special reports

Maintain customer records by updating account information

Ability to think out of the box

Ability to work in a dynamic and innovative environment by contributing towards ideation for the project




Qualifications
Any Graduation