Application Tech Support Practitioner

Project Role :Application Tech Support Practitioner




Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.



Must have skills :Service Desk Management




Good to have skills :Service Desk Voice Support
Minimum



2 year(s) of experience is required




Educational Qualification :Bachelor Degree
Proficiency in Spanish



Summary:As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve providing ongoing support to clients, troubleshooting technical issues, and ensuring smooth system operations.
Roles & Responsibilities:

Expected to perform independently and become an SME.

Required active participation/contribution in team discussions.

Contribute in providing solutions to work-related problems.

Provide ongoing support to clients, addressing their technical issues and concerns.

Troubleshoot system or application problems and provide timely resolutions.

Collaborate with the team to identify and implement process improvements.

Maintain accurate documentation of client interactions and issue resolutions.

Stay updated with the latest product knowledge and industry trends.

Assist in training new team members on system or application functionalities.
Professional & Technical Skills:

Must To Have Skills:Proficiency in Service Desk Management.

Good To Have Skills:Experience with Service Desk Voice Support.

Strong understanding of IT service management principles and best practices.

Excellent communication and interpersonal skills to effectively interact with clients.

Ability to accurately diagnose and troubleshoot technical issues.

Knowledge of incident management and problem-solving methodologies.

Familiarity with ticketing systems and service desk tools.

Ability to prioritize and manage multiple client requests simultaneously.
Additional Information:

The candidate should have a minimum of 2 years of experience in Service Desk Management.

This position is based at our Gurugram office.

A Bachelor Degree is required.




Qualifications
Bachelor Degree