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Accenture

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3.9

based on 52.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

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30441 Accenture Jobs

HR Service Delivery Associate

Accenture Solutions Pvt Ltd

3.9

based on 52.4k Reviews

1-3 years

₹ 2.5 - 6.05L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

HR Service Delivery Associate

Accenture

posted 23d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Project Management Recruitment Workday Counselling Air Ticketing

+ 11 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Language - Ability:English - Advanced

What would you do?
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs

The Sr. Claims Analyst provides day-to-day expertise, education, and administration on all leave of absence cases, STD, Parental Leave, State Programs for the company. Effectively coordinates and ensures timely execution of all programs in compliance with company policies, state and federal regulations. Employee Services - More into query/case managementEmployment and Labor Law encompasses the relationships among unions, employers, and employees. Labor laws grant employees in certain sectors the right to unionize and allow employers and employees to engage in certain workplace-related activities in order to further their demands for changes in the employer-employee relationship. Employment law, on the other hand, is defined more broadly as the negotiated relationships between employers and employees.

What are we looking for?

Written and verbal communication

Knowledge of leave requirements and Federal and State laws including FMLA, ADA and Workers' Compensation

Must possess minimum of 3 years of experience in human resources or leave administration

Strong customer service, organizational and analytical skills; demonstrate effective time management, computer, and decision-making skills; and be able to successfully work independently.

Excellent verbal and written communication

Certified Leave Management Specialist (CLMS) certification preferred

Workday and absence management system experience preferred

Call center experience preferred

Ticketing/case system experience preferred

Supports Supervisor/Director and team by communicating expectations and enforcing policies and procedures and serves as a backup liaison between third party administrator and the client

Internal:Region HR Business Leaders, Area HRD, Support Office HR, Total Rewards, Legal, Risk Management, Safety, Frontline Leaders, Managers and Associates

External:Third Party Vendors, Third Party Administrator and Consultants

Remote:This role is fully remote, and the associate is expected to perform assigned responsibilities from a home-based environment.

Roles and Responsibilities:

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

Your expected interactions are within your own team and direct supervisor

You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

The decisions that you make would impact your own work

You will be an individual contributor as a part of a team, with a predetermined, focused scope of work

Please note that this role may require you to work in rotational shifts

Serves as the subject matter expert for all leave programs in alignment and under the general direction and guidance of leadership and Counsel

Assist in the coordination of training and development for HR Leave Services team

Maintain leave of absence policies, procedure and job aids in central repository

Provide advice, training and consults with managers and associates on documents, processes, State programs and legal requirements for leave of absence, return to work options and the interactive process

Troubleshoots complex case management in partnership with Counsel

Responsible for researching, making recommendations for leave of absence policies and procedures, to ensure compliance with Federal and State laws

Resolve any absence management software application issues

Stay up to date on new state programs and work with Counsel to determine impact and assist with administering for company

Provide training to management on understanding leave of absence processes, reports, plan changes and new regulations

Oversee operational aspects of leave processes in the absence of Supervisor/Director

Perform other duties as assigned

Qualifications
Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture Human Resource Service Delivery Associate roles with real interview advice

People are getting interviews at Accenture through

(based on 5.1k Accenture interviews)

Job Portal

Campus Placement

Company Website

Referral

Walkin

Recruitment Consultant

33%

18%

13%

12% candidates got the interview through other sources.

High Confidence

What people at Accenture are saying

3.5

Rating based on 60 Human Resource Service Delivery Associate reviews

Anonymous · HR Operations in Bengaluru

Likes

Campus

Dislikes

Limited career growth,workload,salary issues,no hike

Read 60 reviews

Human Resource Service Delivery Associate salary at Accenture

reported by 867 employees

₹2 L/yr - ₹6.7 L/yr

At par with the average Human Resource Service Delivery Associate Salary in India

View more details

What Accenture employees are saying about work life

based on 52.4k employees

66%

85%

68%

76%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Bangalore / Bengaluru (1)

Bengaluru Office

71, Cunningham Road, BengaluruBengaluru, India, Bengaluru
560052